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Privacy policy

Alltimes Coatings Ltd takes your privacy very seriously and treats all your personal information as confidential.

Information about us

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Alltimes Coatings Limited (we, our, us). We are registered in England and Wales under company number 07192450.  Our registered office is at Orbital House, 20 Eastern Road, Romford, Essex. RM1 3PJ.

Your Information

We will only use information about you in accordance with this Privacy Policy. By using our site, you consent to such processing.

Information Collected

When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address and a telephone number.

We will also require your credit / debit card details, when you are placing an order.

We may obtain information about your usage of our site to help us develop and improve it further.

What do we use your information for?

We use your information for the following purposes:

  • To serve website content to you
  • To handle orders, deliver products, process payments and refunds and provide statements
  • To communicate with you about your orders
  • To update our records and generally maintain your account with us
  • If you contact us, we may keep a record of that correspondence and your contact details
  • For our statistical or survey purposes to improve our site and our services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
  • To contact you by email, post, or telephone, to ask you for feedback and comments on our services

Disclosure of your information

We will not disclose your information to any third party.

We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.

Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.

Direct marketing

Protecting your information

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our published contact details.

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

Third Party Services

We do not make available through our site any services provided by third parties.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them for our via our published contact details.